Indian call centre credit card 'scam' exposed

Symantec renewal details end up on black market

An undercover investigation by the BBC has exposed evidence of the theft of credit card details by workers at an Indian call centre used by security giant Symantec.

A BBC reporter posing as a fraudster bought allegedly stolen but valid UK card details from a Delhi-based man, who denies any wrongdoing. Three of the victims of the scam had bought software renewals from a call centre which handles Symantec software licences.

In a statement, Symantec said it had launched an investigation into the incident, which is thought to be isolated. In the meantime it is offering credit monitoring services to the three confirmed victims.

The BBC ran a story alleging that they have purchased three credit card numbers from a call center that handles some Symantec customer transactions. Upon notification by the BBC of this situation, Symantec immediately launched an internal investigation. We are still determining the facts behind this allegation but there is no indication that Symantec's online network has been compromised.
As a precaution before we have finished our investigation, we are extending an offer for credit monitoring services to the three customers in question. As we continue our investigation, we will promptly notify any additional customers impacted by the situation and will take appropriate action to protect the interests of our customers. Any customer who believes they may have been impacted by this situation should email their contact information to: Global_Purchase_Query at symantec.com.